How do I install StayCore AI on iPhone / iPad?
Search for "StayCore AI" on the App Store — the app is officially listed. Download is free; sign up to start a trial.
The official StayCore AI user guide — download, sign-up, subscription & credits, tool how-tos and troubleshooting on one page. You can also @mention our AI support bot in the WeCom group.
Search for "StayCore AI" on the App Store — the app is officially listed. Download is free; sign up to start a trial.
Android users can download the APK directly from our website download page (works on Huawei, Xiaomi, OPPO, vivo and other mainstream devices). If the system warns about an unknown source, allow this install. The app notifies you automatically when a new version is available.
Yes. Open wallingtech.com/app/ in your browser — the web app stays in sync with the mobile app. A few phone-hardware features (AI phone calls, QR scanning) offer web alternatives or graceful fallbacks. Latest Chrome / Edge / Safari recommended.
The multilingual price display can run on a front-desk TV or Android box: download the TV package from the TV Deployment page, install it, then enter the TV code generated in the app to bind the screen.
Sign up with your email: enter email + password and verify with the emailed code. Phone-number OTP login is also supported. After signing up, enter the name your colleagues call you, then choose who you are: a hotel owner or manager enters the hotel name to create the hotel; staff type or scan the 8-character invitation code from their manager to join the hotel team. You then land on the operations home screen.
Up to 6 devices can be online per account. Signing in on a 7th device kicks the oldest session. If you see a “device kicked” message, just sign in again.
Tap "Forgot password" on the sign-in page and reset via the code sent to your registered email (or bound phone). You can also change it under Profile → Account Security after signing in.
The staff app UI supports 11 languages (Simplified Chinese, Traditional Chinese–HK, English, Japanese, Korean, French, German, Spanish, Russian, Thai, Malay), following the system or set manually. Guest-facing pages support 15 languages (adding Arabic, Portuguese, Vietnamese, Indonesian) that guests switch themselves.
Three public plans: Advanced, Pro and Flagship. Mainland China baseline: CNY 399/499/599 monthly, CNY 4788/5988/7188 annually (12 times the monthly price, with no annual discount). Monthly credits: 1499/2699/3999; team limits: 20/35/50. Basic is legacy only. Check Membership and checkout for current regional and channel prices. These are base prices: starting prices for the basic software and standard services, not all-inclusive packages. Training, on-site coordination and custom modifications are available as custom services, quoted by project.
Listed prices are base prices: starting prices, not all-inclusive packages. They cover the basic software, your plan's monthly credits, team size and room allowance, plus standard services: standard version updates, the user guide and online help from AI Assistant. Training, on-site coordination, custom modifications and project after-sales support are not included. They are available as custom services, quoted by project and scope, and work starts only after you confirm. For a quote, email hao@wallingtech.cn.
For bank transfers or offline payment, contact support to arrange payment first. After verifying receipt, a platform administrator activates membership for the account that will use it; teams should use the Owner account. Annual credits arrive in 12 installments: the first at activation and the remaining 11 monthly, according to the plan's current monthly credit allowance. The annual allowance is not granted all at once, and no automatic bank renewal is charged. Contact support to review any existing active subscription first.
Credits are the unified unit for AI features. Each tool shows its live price on its detail page (e.g. photo retouching per image, AI calls per minute). Subscription credits have a 30-day grace period after expiry, then reset; purchased credits never expire. Failed AI tasks are refunded automatically. In-app prices are authoritative.
Owners tap the credits under their name on the Me tab to open Membership and buy credit packs: ¥29/169, ¥99/629, ¥199/1,359, ¥299/2,449. Subscriptions also include team capacity and standard services; compare plans and top-ups based on usage. Team members spend the hotel owner's wallet — if you're a member and run out, ask the owner to top up.
Paid members earn 1–7 credits per daily check-in (increasing with streaks). Free accounts don't earn check-in credits but get a trial allowance at sign-up to try the core tools.
In Me → Team Management → Team Members, tap Invite staff. Step 1: Pick a role (one for each other hotel owned by the owner too). Step 2: Send to the new hire (invite code, QR code or link). New staff sign up, enter their work name, then type or scan the invite code to join; existing accounts joining from the Team page review the hotels and roles first. Role permissions are set in Roles & permissions; who gets alerts is shown in Notifications & dispatch. Existing members with no role yet keep their settings until explicitly assigned a role. Limits including the owner: Free 2, Basic 10, Advanced 20, Pro 35, Flagship 50. Tools charge the current hotel's owner wallet.
In Me → Team Management → Roles & permissions, tap New role and start from the Operations observer preset, then assign it under Team Members; per-item switches are under Advanced · adjust item by item. Reading saved data/reports, paid generation, guest messages and tool configuration have separate grants. Notifications & dispatch shows Who gets alerts first; tap Adjust alert settings to change it. Roles set default alerts and individuals may turn reminders off. Turning off active delivery also suppresses sound and system push, even when Use staff and department alert rules is off. Confirm a work name during registration or setup; placeholder names are incomplete. Owner and co-admin are separate management identities, not ordinary work-role grants.
Yes. One account can own its own hotel and be a team member of others. Use the hotel switcher at the top: whichever hotel you switch to is where you work, whose data you see, and whose owner wallet is charged. Data, notifications and guest content are strictly isolated per hotel.
The hotel website and Direct Booking module have been retired from the toolbox and analytics. AI Assistant no longer recommends website publishing, rate calendars or website enquiries. Guest Portal, Check-in Guide and Guest Service Guide remain available. Historical records are retained.
The briefing focuses on guest needs and pending work: complaints, service requests, suggestions and guest messages received in the last 24 hours, plus unresolved complaints, open requests and unread messages. Complaints unresolved for over 24 hours and low guest ratings prompt follow-up; a risk notice does not mean a new platform review exists. Only authorized data is shown, and unavailable data is identified. Briefings do not report credit consumption; ask AI Assistant directly for credit information.
Open the AI Assistant card or AI icon on Home; tablets and the web app also have an AI Assistant entry at the bottom of the sidebar. An Ask AI button on a tool page carries that tool's context. Check the current hotel, then state the task, time range and target, such as 'Which complaints from the last 7 days are unresolved?' The assistant can query data you are allowed to see, explain the software, open tools and prepare drafts for connected actions. A tool card is an entry point; a draft has not been saved or sent. Check the content, target and displayed cost, then confirm the action. Count it as completed only after an explicit success result; check existing records first if it fails or the outcome is unclear. Missing permissions, missing information and actions not yet connected need the next step shown; the assistant cannot perform every task for you.
Open "City business intelligence" from the business home screen. The feature is included free with the active membership of the current hotel and requires management access to analytics; reading and updating city intelligence deduct no hotel credits or AI allowance. See the page and its feature guide for available data, verification and people-flow connection status. If the hotel location is incomplete, update the city and location under Profile → Hotel information.
Workbench keeps an easy-to-find Service ordering entry for items, categories, inventory, guest settings, and orders. Open Service ordering analytics from Today's numbers → See more data on the home screen (or expand Trends and report → Data by module → Service Ordering) for 7/30-day order counts, order amount (hotel receivable), average order amount, pending orders, trends, top items, and stocking suggestions; analytics permission is required. The system never handles money: guests pay on delivery, at the front desk, or by scanning the hotel's own payment QR code, and an order counts as paid only after staff confirm it. Order amount does not mean collected revenue; unpaid orders stay under Not paid yet.
It is not based on employee IP, current location, or VPN. Eligibility uses only the current hotel's country/region. China-mainland hotels get full access; an unknown country stays visible but pending and read-only; an explicit non-mainland hotel is hidden and direct links show not applicable.
No. It is a free, read-only guide with local v2 progress stored for the current hotel on this device. It collects no credentials and does not register, submit reviews, change rates or inventory, create promotions, sync orders, write to providers, or provide managed operations. Completion is a local task record, not proof of live status, mapping, or settlement.
No. Expedia and Hotels.com belong to Expedia Group and share one cooperation path and progress record. Google Hotels is hotel search/metasearch and booking-link access, not OTA opening and not a ninth OTA path.
Commission, review, payment, settlement, promotion, and contract terms vary by market, property type, and account. The guide explains how to verify them; use its current official sources and defer to the hotel's live account, contract, and dashboard, confirming with official support when needed.
The toolbox on the Workbench tab is grouped into 4 sections with 22 tools in total (1 is visible to pilot properties only). Search sits at the top. Frequent tools shows up to 8 items and can be changed with Edit; without your own favorites, it starts with role defaults and fills remaining places from recent use. Serve Guests: AI Multilingual Interpreter, AI Phone Translation Assistant, AI Check-in Info Assistant, Package Station, Luggage Storage, Lost & Found, Restaurant Assistant. Guest Pages: Check-in Guide, Service Ordering, City Explorer Map, AI Travel Planner. Marketing: OTA Visual Generator, AI Hotel Photo Studio, Poster Designer, Event Invitation Generator, AI Multilingual Rate Board, Review Analysis & Reply Assistant, Overseas OTA Listing Guide. Team & Business: AI Internal Operations Survey, SOP Generator, Smart Guest Profiling, Room Voice Devices (Pilot — visible to pilot properties only). Tools your account cannot use yet are not mixed into the list; they sit in the collapsed "Ask your manager to enable" section at the bottom. Six more modules are managed under Workbench → Guest page instead of the toolbox: Guest Portal, Service Ticket Assistant, Stay feedback, Guest Service Guide, Arrival Info & Apps, Guest Portal Capability Settings. The AI Assistant (Home card and AI icon, tablet/web sidebar, and tool pages offering Ask AI) and operations analytics are global capabilities rather than tool cards. Each tool has an in-app detail page; the online user guide provides the tool directory, entry points and common workflows.
In the mobile app or web console, open "Workbench → Check-in Guide" to go straight to your property's one current-guide overview. It shows the existing content, publish status, valid guest link, view count, and actual progress across 15 guest languages. Choose "Edit Check-in Guide" at the top to enter the step-by-step editor; the overview refreshes when you return. Any failed languages can be retried free from the overview.
Open Workbench → AI Check-in Info Assistant → Generate SMS. There are three steps: first enter the guest and rooms, choose whether the text is for “Just booked” or “Arriving soon”, and choose “With survey” or “No survey”; with a survey there is an extra “Survey Setup” step where you pick the questions; the last step is the guest language and text template, then tap “Generate text and card”. “No survey” creates same-language SMS copy and an info card without a QR code. “With survey” creates a card with a QR code plus the survey, and may include a personalized booking page when eligible. Copying the text or saving and sharing the card does not mean it was sent. There is no SMS gateway: staff must send it to the guest through their own SMS, OTA chat, WeChat, or another channel, then tap “I've sent it” and choose the channel, which records it as “Recorded as sent”. History defaults to “Not sent” and can be searched by guest name; it shows that manual status, StayCore short-link opens, and survey submission, but not carrier delivery or SMS read receipts. Surveys guests have filled in appear under “Received surveys”.
Open Workbench → OTA Content Generator and follow four steps. First choose a primary and secondary language (15 choices for each) and the chapters; a new image starts with seven chapters: cover, hotel positioning, rooms, dining, facilities, signature service, and nearby transport. Second, edit primary/secondary copy and add photos. Generate, single-module generate, optimize, and translate finish as tasks, and multiple custom chapters keep their own results. Third, choose a template and then choose either Brand VI or manual primary background, text, accent, and border colors. Fourth, the preview checks required copy and readable images; a translation or save failure stops clearly for retry rather than quietly making an incomplete image. The session price is the live price shown on screen. The result is one downloaded long image for staff to upload manually to an OTA. This tool does not connect to OTA platforms, log in, navigate, or upload automatically.
Open Workbench → City Explorer Map and choose the primary Add spot button. Search and Manual are equally visible at the top. Search results are categorized from the map provider's place type; Manual asks for a category first, then name, address, coordinates, and an optional intro, and the category remains editable. The workspace shows counts, filters, and groups for 14 categories. One map can hold up to 100 spots with no per-category limit. The map preview sits collapsed at the bottom and can be expanded anytime; focusing a spot expands it automatically. After the first publish, keep editing the same live map—the fixed link and QR always show the latest version. Staff do not get a routine unpublish button. Manual maintenance and publishing are free; only AI curation uses credits at the live price shown.
Staff can register found items and maintain public location presets separately from private storage locations. Found reports require 1–3 photos; photos are optional for lost reports. Guests can report an item in the hotel portal and explicitly start a private search. Registration, configuration, viewing, and manual confirmation are free. Image matching currently defaults to 1 credit per search, with the live price shown before the action remaining authoritative. Candidates stay within the same hotel, are visible only to staff, and require manual confirmation. A guest never receives candidate records, exact storage locations, staff notes, or private model details, and the system never auto-claims, closes, or contacts anyone.
Open AI Hotel Photo Retouching: upload room/lobby photos (up to 20 per batch) → pick the space type (17 types, custom supported) → pick a brand photography style → AI retouches in the background and notifies you → fine-tune perspective/leveling and export. Billed per image at the live price shown in the tool; processing is async so you can close the page.
No. Losing the network, locking the screen, switching apps or a staff phone leaving only makes that device temporarily offline; it does not cancel the room. The same room and six-digit code remain while the iPad or any staff device is online, followed by a 24-hour buffer after every device goes offline. Use Return to front desk interpreter on Home to recover it. Only the management PIN on the iPad closes the whole room. With a desk button connected, the main iPad button still says Hold to Talk and a separate prompt in the guest's current language says the hardware button can also be used; disconnecting it falls back to the on-screen button.
Translations are read aloud by the receiving device's system voices: the iPad guest screen speaks the guest's language, the staff phone speaks the property's working language, and single-device mode speaks both. The Prepare spoken voices sheet lists only the languages that device will actually speak; on the iPad these are the frequent guest languages (adjustable in the sheet or on the iOS Voice & Playback page, up to six core languages). Apple offers no API for apps to download enhanced or premium voices, so on iPhone/iPad follow the steps in the sheet: Settings → Accessibility → Spoken Content → turn on Speak Selection → Voices → pick the language → download Enhanced or Premium. Android Voice & Playback lists usable voices; online voices need no download. Staff builds with the built-in offline engine can download the app voice pack without relying on system download screens. Returning to the app re-checks automatically (iOS 17+ notifies the app when voices change); tap I've downloaded it, check again if needed. In a hurry, choose Start now, download later; the reminder returns after the app restarts if voices are still missing. Frequent guest languages are saved in the property configuration and shared across iPads. On iOS 26 and later, the Voice & Playback page can also download Apple's offline speech recognition models directly (the only part an app is allowed to download); for now this only manages the models, and interpreter recognition still needs a network.
It lets front desk and foreign guests talk by phone with real-time two-way AI interpretation — each side speaks their own language. Billed per call minute (partial minutes round up). Great for booking confirmations and guest calls.
The review analysis & reply assistant is free: paste a review to get analysis and a suggested reply. A companion Chrome extension generates and fills AI replies directly inside Ctrip/Meituan merchant consoles — see the extension guide on our website.
Saving hotel details updates linked system FAQs and shared content in published guides. Edits to breakfast, dining, pet or child policies in a guide take effect when you publish again; saving a draft does not change current reception. Outdated translations are withheld and rebuilt. Cross-language edits wait for a valid translation. New questions use updated content; past chat replies are retained. Clear contextual spelling errors are corrected before translation without guessing prices, times, places or policies. Conflicting historical text without source records and unrelated custom text still need review.
Scanning a room/public-area QR opens your hotel's guest page: check-in guide, guest service directory, nearby map, and a multilingual AI concierge chat. Under Workbench → Guest page, open Edit guest page for themes, entry ordering and the actual saved-page preview. Themes need Apply changes; each entry move saves immediately. Module visibility and guest-language order remain in Guest page settings. Generate room and public-area QR codes in Rooms & QR Management, then print and post them.
Enable Taxi guide in Workbench → Guest page module visibility, or save its switch in web Quick Setup. It is off by default and requires guest-page management permission. Guests choose the WeChat or Alipay app they already use, follow ride-booking and in-app translation steps, and copy the service name or hotel name and address. If no address is provided, the guide asks them to contact reception. The static guide supports 15 guest languages; enabling or viewing it uses no hotel credits. Alipay has a verified fixed entry link with manual instructions if opening fails; WeChat currently uses manual steps. Mini-program access, languages and available services depend on the device, app and account. Ride confirmation, identity checks and payment happen in the selected external service. The hotel page does not collect payment or guarantee a successful booking or payment.
Go to Guest Portal → Rooms & QR Codes → WiFi. The password may be left blank (open network; the portal and the AI tell guests "no password needed" in their language). If guests must enter a verification code or log in on a web page after connecting, write the steps in "Connection & sign-in instructions" (up to 500 characters): the server translates them into all 15 guest languages and shows them on the portal Wi-Fi card and in AI replies, while the Wi-Fi name and password are never translated. Each public-area code (lobby, restaurant…) in the Public Area tab can carry its own Wi-Fi name, password and instructions; guests scanning that code see that area's Wi-Fi first, and blank fields fall back to the hotel Wi-Fi settings. The web Quick Setup Wi-Fi module accepts the same instructions.
Two ways: (1) On the phone, Home → "Finish your guest page" → "AI one-tap setup": check the hotel name and city, tap "Find hotel info with AI", then "Generate guest content drafts" to get 4 drafts at once (guest service directory, check-in guide, complaints & FAQ, multilingual price display; drafts are free). Pick the ones you want and tap "Finish and publish selected" — the credit cost is shown before publishing. (2) On a computer, use Quick Setup in the web app: work down the checklist, use "Save for now" to keep an unfinished item (even an incomplete hotel profile) and come back later, and "Save and enable" when guests should see it. You can combine both: draft with AI first, then complete it on the computer.
Home ("Finish your guest page"), Workbench, Guest page settings and the AI Assistant all show the same number: how many guest page items are done (e.g. "8/12 done"), with the same next step. The "N/M live" count at the top of Quick Setup on the computer counts only the checklist items you can set up, so the two numbers can differ.
Guests reach the front desk from the third tab at the bottom of the guest page, "Ask the Hotel", in every theme. With AI customer service on, guests send messages there, the AI answers first and hands over to your staff when needed; if you turn off "Hotel Q&A" for guests in the AI Customer Service Assistant, the tab sends messages straight to the front desk and offers "Call the front desk" when a phone number is set; with AI customer service off, the tab calls your front desk instead. Turn it on under Workbench → AI customer service, or save and enable it in Quick Setup on the computer. Guest AI use is charged to the owner's credits (chat is charged once per entry per day; prices are shown on the page). "Guest-triggered AI billing" under Billing & usage is on by default; if it is off, the price changed and needs reconfirming, or credits run out, guests can still send messages but the AI won't answer — messages go straight to your staff.
Yes. If you haven't renamed it, the default "AI客服助手" is shown in the guest's language (English-speaking guests see "AI Assistant"). A name you set yourself is shown as you typed it.
Under Workbench → Guest page, open Edit guest page → Theme and choose from 9 complete templates and 15 preset palettes. Each template includes colors, Chinese and Latin fonts, corners and spacing. Choices remain a draft until Apply changes succeeds; the same-page preview then reloads the actual saved guest page. More brand settings contains logos, the cover, fonts and individual adjustments; cover changes still save immediately, while logo color extraction and background removal are separate actions. Themes require brand-editing permission; entry ordering requires guest-page management permission and saves after each move. This changes existing themes and entry order, not arbitrary HTML, and has no whole-page publishing step.
Reusable staff replies after takeover create pending FAQ candidates only. The message center opens a review with masked full context, editable question, answer and category, and an explicit add-or-reject decision; nothing becomes guest-facing before approval. Every enabled free or paid service item remains a live factual source, but AI never proactively recommends paid items. Delivery, replenishment, cleaning, and similar requests typed to AI customer service create a service-request ticket and transfer to staff. Only a still-pending request in the same conversation is appended; a new request gets a new ticket once the earlier ticket is being processed. Free text never creates a service order. A real service order is created only after the guest explicitly selects an item in the Portal catalog and confirms its quote.
AI customer service settings → Knowledge and answer sources lists 13 switches: FAQ, check-in guide, guest service guide, service items, package station, luggage storage, lost and found, city map, custom entries, Wi-Fi, inbound-travel cards, plus staff-side SOP and the hotel knowledge base. Each row shows readiness, published record count, and missing languages; turning a row off stops AI from citing that source. Hotel basics and the AI service policy always participate and cannot be switched off. A language that gets no answer usually means that source lacks a translation for it: translation coverage counts the 15 guest languages minus the hotel working language, and any language whose translation failed or is byte-identical to the working-language original counts as missing. The system retranslates automatically at 04:00 the next day, or you can fill the translation in manually. Portal entry switches only control whether guests see the entry on the guest page; they no longer control whether AI may cite that module. City-map points, inbound-travel cards, and hotel introduction blocks stay available to AI with their entry hidden. Lost and found and luggage storage are the two exceptions: their knowledge describes that Portal entry itself, so hiding the entry makes the statement untrue and AI stops using it — the settings row then reads Entry hidden.
Publishing ≠ guest-visible: you must also switch the module on under Workbench → Guest page. Check in order: ① content is published; ② the module toggle in Guest page is on; ③ the QR code scanned belongs to this hotel (multi-hotel accounts: watch for posted codes from another property).
① If you're the owner: tap the credits under your name on the Me tab, then top up or upgrade in Membership. ② If you're a team member: you spend the hotel owner's wallet — contact the owner named in the message. ③ A price showing “—” means pricing is still loading; retry when the network recovers. Failed AI tasks are auto-refunded.
iOS updates via the App Store; Android shows an in-app prompt pointing to the website download page; the web app just needs a refresh. Release notes are under Me → More settings → About StayCore AI.
For business and partnerships email hao@wallingtech.cn. For product questions, @mention me in this group or ask the in-app AI assistant. Leave a description for anything needing human follow-up and the team will reply during working hours.
Same source as the in-app toolbox — grouping, names and placement follow the app.