Guests tap NFC or scan a QR code to ask the hotel, order service and report an issue in a familiar language—no app download. Staff receive and follow up in one message centre, while service records return to room analysis, content and training so problems are handled faster and improvements are evidence-based.
Guest sideService orders, AI help, travel, luggage and lost & found
Staff sideUnified inbox, status follow-up and service records
OperationsCross-source themes, room health and action guidance
ManagersTurn recurring issues into room, process and training improvements
Open by NFC / QR · No app download
The hotel’s AI mobile portal opens by NFC or QR—no app download.
The left follows a guest from scanning to submitting a request; the right shows how staff receive, follow up and leave a record in the message centre. Switch scenarios to see service orders, complaints, repairs, lost items and luggage enter one traceable workflow.
The service page guests seeStayCore Demo Hotel · ROOM 0812
Current app message centre; choose a scenario to see how staff receive and follow up.
Choose a hotel service scenario
0812
Just submitted by guestTwo bottles of water
In progress
Guest sees
Received. The hotel will deliver it within the expected time.
Staff sees
Housekeeping received a new order with room and item details attached.
One service timeline
1
Guest submitted
The AI mobile portal carries the guest language, hotel and room details
2
Staff received
Routed into the existing inbox and specialist flow
3
Complete and learn
Outcome remains traceable for later review
01 · ACCESSQR or NFC entry; no guest app download
02 · LANGUAGEMultilingual entry, knowledge answers and service communication
03 · TRACETraceable service, complaint, lost-item and luggage status
Current room analysis · Demo information
Find recurring issues first, then narrow them to specific rooms.
Managers start with recurring hotel-wide issues, then review the related rooms, evidence and priority. Rooms, scores and records here are demo information; repair or renovation still requires an on-site check.
01 · SHARED THEMESShared themesIssues repeated across at least two sources
02 · ROOM HEALTHRoom healthReview the room, health score and issue list
03 · ACTION ITEMSAction itemsHelps the hotel prioritise checks and improvements
Review issues and priority by room
Choose a room to review its health score, evidence and suggested check order.
StableWatchReview first
Verify before investing: the system helps prioritise checks and does not make construction decisions for the hotel.
ROOM 0812 · Review first
Verify nighttime AC noise before replacing hardware.
The same theme appears across service tickets, guest chats and a review, making it more than a one-off report.
Run a nighttime inspection and record timing, location and equipment condition.
Then invest
Only after verification, compare repair, vibration isolation and replacement.
Service
Add noise checks and a fast room-move option while the issue is handled.
The system helps managers prioritise checks; budget, work and acceptance remain hotel and engineering decisions.
ROOM 0803 · Stable
Keep the room as is and continue routine checks.
No repeated cross-source issue appears this period, so a one-off record should not trigger renovation.
92Room health
Service record ×1Repeated themes ×0
Check
Maintain standard cleaning, equipment and network checks.
Invest
Current data does not support a dedicated renovation.
Stability is evidence too: no repeated issue helps avoid unnecessary work.
ROOM 0906 · Watch
Check drainage and seals before a bathroom refresh.
Odour appears in two record types, but the source—pipe, drain or cleaning—is unconfirmed.
71Room health
Complaint ×1Service records ×2
Engineering
Inspect drain trap, ventilation and sealant.
Refresh
If hardware is sound, adjust deep-clean and ventilation SOP first.
Do not attribute odour to ageing finishes before confirming the cause.
ROOM 1003 · Watch
Start with low-cost bedside placement fixes.
Feedback centres on reading-light brightness and socket placement, with no evidence of equipment failure.
84Room health
Surveys ×2Chat theme ×1
Refresh
Test bulb temperature, reading-light angle and a desk charging module.
Review
Observe whether similar feedback falls before copying the change.
A reversible pilot room is easier to validate than a whole-floor refit.
ROOM 1108 · Stable
Keep the current setup; no special budget needed.
Service records are stable; guest requests were one-off and completed.
91Room health
Completed services ×2Negative themes ×0
Maintain
Continue current inspection and maintenance standards.
Analytics should also identify rooms that need no extra investment.
ROOM 1202 · Watch
Separate linen, dehumidification and room dampness causes.
Dampness appears in cleaning and guest survey records, so compare the floor and linen batch first.
76Room health
Surveys ×2Cleaning notes ×2
Compare
Compare floor humidity, laundry batch and AC dehumidification.
Invest
Only budget for damp-proofing or equipment after confirming a room or AC cause.
Locate the responsible step before treating an operations issue as renovation.
ROOM 1215 · Review first
Measure corridor noise before choosing seals or soft finishes.
Night corridor noise repeats in complaints and room-move records at similar times.
67Room health
Complaints ×2Room move ×1Night events ×3
Measure
Record corridor sound, door gaps and closer condition at peak time.
Stage
Test door seal, closer adjustment and soft acoustic treatment before door replacement.
Start with reversible low-cost measures before hardware replacement.
ROOM 1320 · Stable
Treat one network outage as a system event, not a room refit.
The record matches a short floor-wide network event; the room shows no repeated device issue.
88Room health
Network event ×1Floor-wide link
System
Include in network stability review; no room-specific investment.
Room-level analysis clarifies issues and rules out the wrong investment.
One project data loop
Every service becomes evidence for the next improvement.
Pre-arrival surveys capture preferences, the AI mobile portal handles in-stay needs, staff retain outcomes in the inbox, and managers return recurring issues to room, process and training improvements.
01 · BEFORE
Pre-arrival survey
Collect companions, language, arrival time and personal needs early.
Prepare service before a problem appears02 · STAY
AI mobile portal self-service
AI help, travel, orders, lost items and luggage share one mobile web entry.
Multilingual service does not depend on one employee03 · HANDLE
Unified staff handling
Service, complaints, handoffs and lost items enter existing specialist flows.
Status, ownership and outcomes stay traceable04 · LEARN
Cross-source issue analysis
Find recurring issues across existing surveys, service, complaints and chat records.
Find repeated evidence before acting05 · IMPROVE
Rooms, process & training
People schedule checks from room-health results; project data can generate internal ops surveys scored by AI and reviewed by HR.
Verify before deciding work and budget
Reputation risk appears earlierPrioritise clear dissatisfaction or repeatedly unresolved issues.
Investment narrows to specific roomsConfirm issue and cause before pilot, refresh, repair or hardware budget.
HR training starts from real project themesQuestions, scoring and review follow real themes from service, complaints and chats.
A complete demo includes clear boundaries.
StayCore AI is refined in real shifts, guest needs and exceptions across our own operating projects before release. The AI mobile portal uses the current product page; rooms and operations results are demo information, never real guest data or a replacement for on-site judgement.
DATAProduct page and demo information stay separate
The AI mobile portal uses the current product page; rooms, scores, issues and timelines are demo information with no real guest identity.
DECISIONAI provides evidence, not engineering sign-off
A low room score raises review priority; work and budget still need on-site confirmation.
HOW IT WORKSMultiple AI assistants coordinate behind the scenes
Hotels use familiar product entries without needing to understand the technical architecture. See how it works
Want to walk through your own hotel workflow?
Start with one or two painful scenarios and we’ll demo them with real configuration.
