Walling Hotel - Jiefangbei Hongyadong, Chongqing
Tourist Assistant
Trip.com (Ctrip)
China's largest travel booking platform with a full English interface. Book flights, hotels, trains, and attraction tickets all in one app -- think of it as China's Expedia with 24/7 English customer support.
Apps
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Download
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Features
- ✓ Book domestic and international flights with real-time price comparison across all major Chinese airlines and international carriers.
- ✓ Hotel reservations from budget hostels to luxury resorts with verified guest reviews, best-price guarantee, and free cancellation options.
- ✓ Train ticket booking (linked to 12306 system) with an English interface that is much easier for foreigners than the official 12306 app.
- ✓ Attraction tickets and tour packages -- skip the line at popular spots like the Great Wall, Forbidden City, and Terracotta Warriors.
- ✓ 24/7 multilingual customer service via in-app chat, phone, or email -- one of the few Chinese travel apps with reliable English support.
- ✓ International credit card and PayPal payment support -- no need to set up Chinese payment apps.
- ✓ Airport transfer and car rental booking integrated into the same app.
- ✓ Price alerts and flash deals on flights and hotels help you save money on popular routes.
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How to Use
1
Download 'Trip.com' from the App Store or Google Play. The international version is in English by default.
2
Create an account using your email address or phone number. You can also sign in with Google, Apple, or Facebook.
3
To book a flight, tap 【Flights】, enter departure and destination cities, select dates, and compare prices across airlines.
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To book a hotel, tap 【Hotels】, search by city or landmark, filter by star rating, price, or guest reviews, and book with free cancellation if available.
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To book a train, tap 【Trains】, enter your route and date. Trip.com handles the 12306 integration so you can pay with international cards.
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For attraction tickets, tap 【Things to Do】 and browse popular sights. Many offer skip-the-line e-tickets at discounted prices.
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Pay using your international credit card (Visa, Mastercard, Amex), PayPal, or Alipay/WeChat Pay.
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Check your booking confirmations in 【My Trips】. Download e-tickets and save hotel addresses in Chinese for showing to taxi drivers.
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FAQ
Yes. Ctrip is the Chinese name and original brand. Trip.com is the international version of the same company. They share the same inventory and booking system. Use Trip.com for the English interface.
Yes, this is a major advantage of Trip.com over other Chinese travel apps. Visa, Mastercard, American Express, and PayPal are all accepted. No Chinese bank account needed.
Often yes, especially for domestic Chinese flights and hotels. Trip.com frequently offers exclusive deals and bundle discounts. Always compare with the direct booking, but Trip.com is usually competitive or cheaper.
Yes. Trip.com is connected to the 12306 system and lets you book any train in China. The big advantage is you can pay with international cards and the interface is in English. You still need your passport for boarding.
Cancellation policies vary by booking. Many hotels offer free cancellation. Flights follow airline policies. Train tickets follow 12306 refund rules. Check the cancellation policy before booking -- it is clearly shown on each listing.
Yes. Trip.com works perfectly in China without any VPN. It is a Chinese company so there are no access restrictions. All features including customer support work normally.
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Important Notes
The Chinese version (Ctrip/携程) and international version (Trip.com) show different prices sometimes. Use Trip.com for international card payments and English support.
Some attraction tickets require booking 1-2 days in advance and may need your passport number at the time of booking.
Train ticket bookings through Trip.com may have a small service fee on top of the 12306 face value price.
During Chinese holidays (Golden Week, Chinese New Year), hotels and trains book up fast. Reserve at least 2-3 weeks in advance.
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